Patrick Lawler, CEO of Youth Villages, a national nonprofit organization dedicated to helping children and their families live successfully, will speak at the Customer Response Summit in Memphis at 9 a.m. on Tuesday, Sept. 23.

The summit, presented by Execs In The Know, will take place at the Peabody Hotel from Sept. 22-24. The Customer Response Summit is a thought leadership forum that connects the best minds in customer care and customer experience.

“We purposely brought the national forum to Memphis to showcase the innovation of leading companies in the region and how they are reinventing customer success,” Chad McDaniel, president and founder of the forum, said. “There will be a significant number converging on Memphis to be part of the forum. We could not be more pleased with the level of corporate support shown from well-known Fortune 100 companies”

McDaniel said he wanted to include Youth Villages in the summit because of the connection he felt to Youth Villages’ mission of helping children and families.

“Having Patrick Lawler on stage with our executive community could not come at a better time,” McDaniel said. “Our corporate community is 100 percent committed to the social responsibility of how we can impact and make lives better. This gives us a real opportunity to take action to words, and Youth Villages has been a leader within the charitable organizations.”

“I’m honored that Execs in the Know chose to partner with Youth Villages for the Customer Response Summit,” Lawler said. “I’m excited about the opportunity to share the story of Youth Villages’ ground breaking work with youth aging out of foster care with leaders of some of the top companies in the country.”

Lawler founded Youth Villages in 1986 as a merger between two Memphis-area residential treatment facilities for youth, Memphis Boys Town and Dogwood Village. The organization now serves more than 22,000 children and families annually across 11 states and Washington, D.C., through a variety of programs including intensive in-home services, residential treatment, foster care, adoption, transitional living services for youth aging out of foster care, mentoring and specialized crisis services. For more information about Youth Villages, visit

For more information about the Customer Response Summit and the cost to attend the Summit in Memphis, please visit

For over a decade, Execs In The Know has built a reputation of excellence in the customer experience industry and a worldwide community of over 40,000 customer experience professionals. They are recognized as a catalyst for driving critical thinking, knowledge sharing, training and networking for customer experience professionals and customer centric brands. The Customer Response Summit, Blog Talk Radio, Industry Benchmarking and blogs are a few of the ways that customer experience leaders take advantage of the knowledge and power in the Execs In The Know Community.